Tiktok賣家大學(xué)
Tiktok賣家大學(xué)是Tiktok線上賣家學(xué)習(xí)平臺，覆蓋Tiktok小店入駐、平臺政策、店鋪運(yùn)營、營銷活動、訂單發(fā)貨、廣告投放等學(xué)習(xí)資料，賣家可以通過圖文、視頻等形式，由淺入深，學(xué)習(xí)Tiktok小店運(yùn)營的相關(guān)知識。
當(dāng)您收到買家的售后申請時(shí)，您可以根據(jù)申請的原因或與買家溝通的結(jié)果批準(zhǔn)或拒絕該申請。
在您拒絕買家的售后申請時(shí)，您可以根據(jù)不同的買家申請?jiān)蜻x擇不同的拒絕理由，也需要針對選擇的不同拒絕理由，根據(jù)頁面提示上傳文字/圖片證據(jù)。
拒絕理由和所需證據(jù)的詳細(xì)信息您可以查看：
| 售后類型 | 商家拒絕理由 | 拒絕理由說明 | 是否必填證明材料 | 所需證明材料 |
| 訂單取消申請 | Product has been packed | 商品已打包，無法支持取消 | 否 | -Photo(s) of the package or other certification materials |
| Reached an agreement with the buyer | 與買家溝通后支持取消 | 否 | -Photo(s) of communication record screenshot | |
| 已發(fā)貨未妥投-訂單僅退款申請 | Unable to change address | 由于買家的原因?qū)е碌刂峰e誤，并且商品在運(yùn)輸中，不支持僅退款 | 否 | / |
| Reached an agreement with the buyer | 與買家溝通后支持僅退款 | 是 | -Photo(s) of communication record screenshot | |
| 已妥投-訂單僅退款申請 | Need to apply for refund&return | 商品已發(fā)貨，不支持僅退款，需買家申請退貨退款 | 否 | / |
| Buyer’s responsibility for incorrect address | 由于買家的原因地址錯誤，商品已妥投，不支持僅退款 | 是 | -Photo(s) of the order address information screenshot-Photo(s) of logistics endprocess information screenshot-Photo(s) of communication record screenshot | |
| Item is correct | 商品與描述相同，不支持僅退款 | 是 | -Photo(s) of goods shipped-Photo(s) of the description of user order goods-Photo(s) of communication record screenshot | |
| Products will be sent separately | 商品將分包發(fā)送，非缺件，不支持僅退款 | 是 | -Photo(s) of the reissue goods orders | |
| Product functions well/Buyer use in wrong way | 商品功能齊全，不支持僅退款 | 是 | -Photo(s) of the product function display | |
| Reason is unclear or lack of evidence | 買家售后申請?jiān)虿幻鞔_或無證據(jù)，不支持僅退款 | 是 | -Reason of rejection | |
| Reached an agreement with the buyer | 與買家溝通后支持僅退款 | 是 | -Photos of communication record screenshot | |
| 已妥投-訂單退貨退款申請 | Item is correct, evidence is required from Seller | 商品與描述相同，買家售后申請?jiān)虿幻鞔_，需補(bǔ)充材料 | 是 | -Photo(s)/video of goods shipped-Photo(s) of the description of user order goods-Photo(s) of communication record screenshot |
| Products will be sent separately | 商品將分包發(fā)送，非缺件，不支持退貨退款 | 是 | -Photo(s) of the reissue goods orders | |
| Product functions well/Buyer use in wrong way | 商品功能齊全，不支持退貨退款 | 是 | -Photo(s) of the product function display | |
| Reason is unclear or lack of evidence | 買家售后申請?jiān)虿幻鞔_或無證據(jù)，不支持退貨退款 | 是 | -Reason of rejection | |
| Reached an agreement with the buyer | 與買家溝通后支持退貨退款 | 是 | -Photos of communication record screenshot | |
| 僅退款申請已通過-拒絕簽收退回包裹 | The product returned is not the product that was sent | 買家退回的商品不是賣家寄出的產(chǎn)品，賣家拒收 | 是 | -Photo(s) of the received product-Photo(s) of outer packaging |
| I haven’t received the package | 賣家沒有收到包裹 | 否 | / | |
| Product is damaged or used | 發(fā)貨的商品狀況良好，但買家退回的商品有損壞或有明顯使用痕跡，賣家拒收 | 是 | -Photo(s)/video of the defective product; -Photo(s) of outer packaging | |
| Missing products and/or product parts | 發(fā)貨的商品狀況良好，但買家退回的商品有缺件，賣家拒收 | 是 | -Photo(s)/video of the defective product; -Photo(s) of outer packaging |
